Cancellation policy

This Cancellation Policy explains the conditions for cancelling or changing flower subscriptions, pre-orders, and made-to-order floral arrangements purchased from August Flowers Amsterdam.

This policy forms part of our Terms of Service and should be read together with our Refund Policy. Nothing in this policy limits any mandatory consumer rights under applicable Dutch or European law.

1. Flower Subscriptions

Subscription Duration and Payments

August Flowers offers flower subscriptions for a fixed duration selected by the customer at the time of purchase.

The subscription price is calculated based on the selected duration, bouquet size, and delivery frequency.

Subscription payments are charged monthly throughout the agreed subscription term. The monthly price, payment schedule, delivery frequency, and total subscription duration are communicated before purchase.

By purchasing a subscription, the customer agrees to the selected fixed term and the corresponding monthly payment obligations.

Subscription Cancellation

Flower subscriptions are entered into for the agreed fixed term.

Customers generally cannot cancel their subscription before the end of this term solely because they no longer wish to receive deliveries.

Early termination is possible where required by applicable law or where individually agreed with August Flowers.

At the end of the agreed fixed term, the subscription will end unless the customer expressly agrees to a further subscription period.

Any statutory right of withdrawal or termination remains unaffected.

Changes to Scheduled Deliveries

Customers who are temporarily unable to receive a scheduled delivery may contact August Flowers in advance to request an alternative delivery date.

We ask customers to submit such requests at least 72 hours before the scheduled delivery.

We will make reasonable efforts to accommodate requests, subject to flower availability, preparation schedules, and delivery capacity.

Changes may be limited once flowers have been specifically purchased or preparation has begun. All changes must be confirmed by August Flowers.

Where mutually agreed, scheduled deliveries may be postponed and the subscription period extended accordingly so that the customer receives the agreed number of deliveries.

Monthly subscription payments will continue according to the original billing schedule unless otherwise expressly agreed.

A request to change a delivery date does not automatically suspend payments, cancel the subscription, or extend its duration.

2. Pre-Orders and Made-to-Order Floral Arrangements

August Flowers operates primarily on a pre-order basis. Flowers may be sourced specifically for individual orders, and arrangements may be prepared according to the customer's selected style, colours, size, and other agreed requirements.

Customers wishing to change or cancel an order should contact us as early as possible.

Cancellation Before Preparation

Requests received before flowers have been specially purchased or preparation has begun will be considered in accordance with the agreed order conditions and applicable law.

Any cancellation charges must be reasonable and legally permissible.

Cancellation After Preparation Has Begun

If flowers have already been specially purchased or preparation has begun, cancellation may involve reasonable and demonstrable costs, where permitted under applicable law and the agreed cancellation conditions.

Any applicable charges will take account of the circumstances, including costs reasonably incurred and opportunities to reduce or avoid losses.

Deposits are not automatically forfeited solely because a customer requests cancellation.

Any refund due will be calculated in accordance with the agreed conditions and applicable statutory rights.

Statutory Right of Withdrawal

Due to their perishable nature, fresh flowers and floral arrangements that are liable to deteriorate or expire rapidly are generally excluded from the statutory 14-day right of withdrawal.

This exception does not affect the customer's statutory rights if the flowers are defective, damaged, incorrectly supplied, or otherwise fail to conform to the purchase agreement.

Please refer to our Refund Policy for further details.

3. Changes or Cancellation by August Flowers

If August Flowers is unable to fulfil a confirmed order due to flower unavailability, unexpected supply difficulties, or other circumstances, we will contact the customer as soon as reasonably possible.

Where appropriate, we may propose an alternative floral arrangement of comparable quality and value.

Any material changes to the agreed order require the customer's approval.

If the order cannot be fulfilled and no suitable alternative is agreed upon, we will provide the refund or other remedy required by applicable law.

We will not arbitrarily cancel or materially modify confirmed orders.

4. How to Request a Change or Cancellation

To request a change or cancellation, please contact us at:

augustflowers.amsterdam@gmail.com

Please include your order number or reference, the relevant delivery date, and a brief description of your request.

We will review the request and communicate the available options in accordance with the agreed order conditions and applicable law.

5. Consumer Rights

Nothing in this Cancellation Policy excludes or restricts any mandatory consumer rights under applicable Dutch or European consumer protection law.

Where a statutory right of withdrawal or termination applies, customers may exercise that right in accordance with the relevant legal requirements.

For information about quality complaints, returns, refunds, and available remedies, please consult our Refund Policy.